dun trust them..

after i worked at philips..
i find that..
its quite interesting to answer phone calls..
though quite pai chek at times..
but..
u will find it a realli very interesting..
and unforgettable..
and valuable..
experience..

cos not alot of people can get to work in the call centre..
of a service centre..
normally will be sales..
but how will a customer behave in a shop?
not as terrible as through a phone?

they can scream and shout at u in the phone..
anw..
u wouldn't know who they are..
even if you know their particulars..
you have not seen them..
so they are not afraid..
and evennn..
if you know how they look like..
they are not scared as well..
because..
u cannot do anything to them wat..

so..
customer will just scold you..
threaten you..
1. wait for lawyer letter.
2. look out for press release of complain of philips..
3. get the retailer to refund them the money of the item
4. complain to manager or whoever
5. do not buy philips anymore.
6. spread news to ppl that philips is bad

well..
this are the common threats..
u think we scared??
sorry..
we are NOT at all!!
u kow why?
we are not in the wrong..

so.. now..
as a phone operator..
i think..
next time when i am a customer..
i will behave better than those customers i encountered..
i will be much better..
i wouldn't be as nasty..
unless their attitude and tone is horrible..
jus like J*C..
horrible service..

do not scold and scream at the operators..
or even the front counter ppl who serve you guys..
they are doing their jobs..
its all set..
by the PHILIPS..
they are only dong their part..
and following the rule..
DO NOT make life difficult for them..
you will regret..
one day.. if you are in that position..
u will regret and regret and regret..

no matter..
is wat company..
wat issue..
give them chance to do their part..
dun not scream and shout..
and make a fool out of yourself..
in the end..
you are just a stupid customer who make noise..
you are only presenting the ugly side of yourself..
a good customer..
a well-behaved customer..
will talk nicely..
even if he is unhappy..
you can be angry..
you can be abit loud and harsh..
but not that way..
and..
if you are really the victim..
we DO understand..
and will really try our best to help u..
do not be a nasty customer..
u think u scream n shout ..
we will scared and make things fast and give u everything..
you are totally WRONG!
we are unable to speed up things ..
well..if we have to ship in anything for u..
how can we speed up things?
you are jus killing your own cells..by being so angry for nothing..
you think we will give you everything..
No..
because you are not cooperating..

so..
the morale of this blog..
is..
be a nice customer..
keep cool even if you bought a new set and it is faulty..
be nice..
understand the workers' position.
you are also working for others..
you are not higher or more capable than him/her
without them.. you will have the faulty set to yourself forever..
so..
be nice..
be understanding..
they will do their best and seek for a best solution for you..